Privacy Policy

Effective Date: April 2025
Website: https://mottraminstallationgroup.co.uk
Company: Mottram Installation Group (trading name of Arcsec Ltd)

Mottram Installation Group ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. It also describes your rights in relation to your personal data and how you can contact us.

Mottram Installation Group is a UK-based professional installation company providing services in broadcast infrastructure, structured data cabling, AV, security systems, and OB truck builds. The business operates under Arcsec Ltd.

• Trading Name: Mottram Installation Group
   
• Registered Business: Arcsec Ltd
   
• Company Number: 15233351
   
• VAT Number: 480 7083 83
   
• Registered Address: 5 London Hill, Rayleigh, Essex, SS6 7HW, United Kingdom
   
• Email: info@arcsec.co.uk
   
• Phone: +44 7885 523082
   

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Full name
   
• Company name (if applicable)
   
• Email address
   
• Phone number
   

• IP address
   
• Browser type and version
   
• Device type
   
• Operating system
   
• Referral source
   
• Website interaction and behaviour
   

• Enquiries and correspondence sent to us via email or website forms
   
• Responses from us
   
• Notes of telephone conversations or site visits
   

• Preferences for receiving marketing communications
   
• Engagement with our content and emails
   

We do not knowingly collect data from individuals under the age of 18.

We collect data in the following ways:

• Direct Interactions: When you contact us via our website, email, or phone
   
• Automated Technologies: Through cookies and similar tracking technologies when you browse our website
   
• Third Parties: Via analytics providers (e.g., Google Analytics) or when data is shared with your consent via subcontractors or partner referrals
   

We use your data lawfully and in accordance with the UK GDPR, relying on the following legal bases: consent, contract, legal obligation, and legitimate interest.

Your data may be used to:

• Respond to enquiries and provide quotations
   
• Deliver our installation and technical services
   
• Communicate updates related to projects
   
• Maintain our internal records and compliance obligations
   
• Improve our website and marketing strategies
   
• Ensure website security and diagnose technical issues
   
• Comply with legal or regulatory obligations
   

We only share your data with trusted third parties where necessary and lawful, including:

• Website hosting and IT support providers
   
• Analytics and tracking services (e.g., Google Analytics)
   
• Contractors, sub-contractors, and delivery partners (for operational purposes)
   
• Legal or regulatory authorities, where required by law
   

We never sell or lease your personal information.

While we are based in the UK, certain third-party services we use (e.g., cloud storage or analytics providers) may transfer your data outside of the UK or European Economic Area (EEA). When this occurs, we ensure that suitable safeguards are in place, such as:

• Standard contractual clauses
   
• Data processing agreements
   
• Providers with UK adequacy decisions
   

We retain your personal data only for as long as is necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. In general:

• Enquiry and contact data is retained for 2 years
   
• Project or contractual data is retained for 6–7 years for tax and legal compliance
   
• Analytics data is retained in accordance with Google’s data retention policies
   

We use cookies and similar technologies to enhance user experience and analyse site performance.

• Strictly Necessary Cookies – Essential for basic functionality
   
• Performance Cookies – Help us understand site usage
   
• Functionality Cookies – Remember your preferences
   
• Targeting/Marketing Cookies – May be used for analytics or advertising
   

You can manage your cookie preferences through your browser settings or via a cookie consent banner on our website.

Under the UK GDPR, you have the right to:

• Access your personal data
   
• Rectify inaccurate or incomplete data
   
• Erase data (the ‘right to be forgotten’)
   
• Restrict processing in certain circumstances
   
• Object to processing based on legitimate interest or direct marketing
   
• Data portability (receive data in a machine-readable format)
   
• Withdraw consent at any time (for processing based on consent)
   

To exercise any of these rights, email us at info@arcsec.co.uk. We may request verification of your identity before responding.

We are committed to protecting your personal data through:

• Secure hosting with SSL encryption
   
• Limited access to personal data internally
   
• Regular data backups
   
• Firewalls and anti-malware protections
   
• Staff awareness and GDPR compliance practices
   

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking this policy periodically to stay informed.

If you have any questions, concerns, or data requests, please contact:

Mottram Installation Group
Email: info@arcsec.co.uk
Phone: +44 7885 523082
Registered Office: 5 London Hill, Rayleigh, Essex, SS6 7HW

If you are not satisfied with our handling of your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.